Which credit institution in Moldova operates according to international standards for consumer protection?

Have you ever had to realize after signing a loan agreement that a loan will cost three times as much, and a few days of arrears will cost a small fortune? Or maybe you’ve heard a lot of bad stories about the lending experience at some financial institutions in Moldova, and even the thought of credit makes you shiver? Well, we suggest making sure that things are different at Microinvest. We respect international standards for service quality and do our best to ensure that our relationships with customers bring only benefits and pleasant experiences for both parties.

Today in Moldova, there are more than 160 non-bank credit institutions and 11 commercial banks, that you can apply for a loan for various purposes: for personal needs, business development, purchasing a car, or an apartment. Microinvest is the only player in the financial market of Moldova with the Smart Campaign International Customer Protection Certificate, ready to offer a wide range of credit products on safe and favorable terms without bureaucracy.

Microinvest is a lender that takes care of you.

We lend in accordance with the international standards for customer protection, where both parties benefit from cooperation based on respect and objectivity. In our 18 years in the financial industry, we have learned from our own experience that a responsible lending process contributes to the establishment of productive relations between the lender and the client, based on effective principles of cooperation.

Here are 7 reasons why you should apply for a loan from Microinvest:

We offer understandable products and conditions tailored to the needs of each client, available to both individuals and entrepreneurs.
We take all necessary measures to prevent over-indebtedness, which can negatively affect the client’s financial situation. We strive to ensure that relations with our customers only get better over time.
We are transparent and open in everything we do. All contracts and information about our Сompany are accessible and transparent, without hidden details.
We responsibly set prices for loans so that they are affordable for everyone. In addition to favorable terms, we offer customized solutions, efficiency, and safety.
We treat each client fairly and respectfully, whether it is an individual or a legal entity.
We take care of the confidentiality of our customers’ personal data, ensuring their proper storage and use.
We always find solutions in case of complaints using objective mechanisms and strive to become better. The opinion and experience of our clients are important to us.

And most importantly, that is not just lofty rhetoric but real benefits that Microinvest clients enjoy every day. This is demonstrated by the nearly 20,000 business ideas that have been realized, and the more than 123,000 people who have improved their living conditions and now enjoy the comfort and freedom of decision-making.

“Microinvest is definitely a company that customers can trust, ready to offer the right solutions for everyone and provide financial support at the right time. Service in accordance with international standards and customer care are the strengths that we work on every day, because we want the people who chose us and our services to be satisfied and loyal. We are the only company in Moldova that has the Smart International Quality Certificate. For us and our clients, lending is a process based on trust and responsibility, so we make every effort to ensure that every client has a positive financing experience. This is what distinguishes us and makes us authentic” (Dumitru Svinarenco, CEO Microinvest).

For the seventh year in a row, October is the month dedicated to responsible lending. This year will be a little different, but just as interesting and useful. Therefore, we invite you to follow our social media pages and the Microinvest website, where we tell you how important it is to choose a lender who cares about you and offers only responsible loans. You’ll learn about the real experiences of our clients, entrepreneurs’ success stories, and get helpful expert advice – all to turn loans into benefits.

Choose a lender who cares about you.

Microinvest – loans for hard-working people.

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Client's Name
Client's Surname
Personal Identity Number
Currency
Term
Rate
Amount
Monthly payment
Amount to receive
Purpose
Comments

1. Name and Contact Information of the Creditor
Creditor
Address
Phone number
Email Address
Web page

3. Costs of the credit
Rates related to the credit
Annual Percentage Rate of Charge (APR) This is the total cost expressed as an annual percentage of the total amount of credit. The APR is there to help you compare different offers	%
In order to obtain the loan in accordance with the agreed terms and conditions, it is mandatory to conclude an insurance contract to guarantee the loan or a contract for another ancillary service.
Related costs
Any other costs deriving from the credit agreement	Fee for services rendered in relation to usage of credit, calculated and paid as follows: of the credit and paid by the Debtor on the date of granting the credit from own sources or is deducted by the Creditor from the amount of the credit The negotiation / prolongation of the credit can take place by mutual agreement of the parties, by signing an additional agreement, the Creditor being entitled to request an increase in the interest rate within the limits provided by the legislation in force. In case of negotiation / prolongation of the loan, the Borrower shall pay to the Creditor, at the date of the negotiation / prolongation a commission in the amount of 2% from the credit balance at the time of negotiation / prolongation.
Conditions under which the costs related to the credit agreement can be changed	The Sides can change the costs related to the credit by written agreement signed by both parties; For the non-constitution of the guarantees within the agreed term, the Creditor is entitled to calculate, and the Client will pay to the Creditor an Interest of delay in the amount of 5% annually, applied to of the daily balance for each day of delay, starting with the date following the term established for the constitution of the guarantee/ s and until the date of the proper execution of the respective obligation.
Obligation to pay for notarial fees / mortgage registration fees / fees for noting the prohibition of pledge in the Transport Register related to the pledge of means of transport (agricultural machinery)	Paid by the Client , except as otherwise provided in the pledge / mortgage agreement.
The cost for the valuation of real estate proposed in pledge	Paid by the Client directly to the Evaluator
Costs in the case of late payments Missing payments could have severe consequences for you (e.g. forced sale) and make obtaining credit more difficult
The repayment of the loan is free of charge in the secondary offices of the Creditor, as well as at the discretion of the Debtor through the representatives authorized to collect loan payments. The list of which and their fees are published on the website of the Creditor (www.microinvest.md/cum-achiti-creditul/). In case the Debtor use payment methods with fee, the Debtor cover all the costs of repayment of the loan and undertake to make the payments in such a way that the Creditor receives the agreed repayment amount and without any deductions by third parties processing the refund payment.
In accordance with and arising from the provisions of art. 15, para. 7), lit. a) from Law no. 202/2013, any payments related to the granted credit (commissions, taxes, penalties, late interest and any other type of payment), except interest, will be applied and collected within the limit of the ceiling of 0.04% of the total value of the credit per credit day multiplied by the number of days of actual use of the credit (hereinafter 'Ceiling'). Therefore, the Lender will be entitled to apply and collect the costs, excluding interest, exactly in the fixed or percentage amount established in the contract if the said ceiling allows, and if the ceiling is lower than the value of at least one cost, excluding interest, then the Lender will be entitled to reduce the fixed/percentage amount and apply and collect any of the applicable costs only within the limit of the ceiling value. When calculating the ceiling, the costs already applied and collected will be taken into account, with the exception of interest, which reduces its value. (Representative example: if the amount of the penalty is 20 MDL per day, and the ceiling value at that time is 16 MDL, then a maximum of 16 MDL will be collected).

4. Other important legal aspects
Right of withdrawal You have the right to withdraw from the credit agreement within a period of 14 calendar days	Yes
Early repayment You have the right to repay the credit early at any time in full or partially	Yes
The creditor is entitled to compensation in the case of early repayment The Debtor may repay the loan in full or in part in advance, notifying the Creditor in writing 3 days in advance, and paying an early repayment fee of:	% from early repaid amount, if the period of time between the date of early repayment and convened maturity exceeds one year; % from early repaid amount.The early repayment can be made only if the Debtor has no outstanding debts on interest or other amounts to be paid in accordance with the Contract. % from early repaid amount, if the period of time between the date of early repayment and convened maturity does not exceed one year.
Database usage The creditor must inform you immediately and without charge of the result of a consultation of a database, if a credit application is rejected on the basis of such a consultation. This does not apply if the provision of such information is prohibited by law or is contrary to objectives of public policy or public security The parties may agree on additional terms and conditions, which will be included in the credit agreement.	Yes
Right to a draft credit agreement You have the right, upon request, to obtain a copy of the draft credit agreement free of charge. This provision does not apply if the creditor, at the time of the request, is unwilling to proceed to the conclusion of the credit agreement with you	Yes
The period of time during which the creditor is bound by the pre-contractual obligations	This offer is valid for 15 calendar days after it is issued.
In this regard, I subsequently declare that: I was provided with the necessary information, the essential characteristics of the above-mentioned credit product were explained (interest rate, number of commissions, credit costs, early repayment conditions, total amount to be paid), as well as the consequences of non-compliance with contractual clauses; the costs included in the total cost of the loan were explained to me, including the costs for ancillary services related to the credit agreement; I was offered the possibility to negotiate individually the contractual clauses in the credit agreement that I intend to sign, I negotiated individually the granting commission, the monthly commission, the amount of penalties and I mention that its clauses do not disadvantage me, being fair in the report mine with the creditor; I was asked by the creditor about the probable importance of the information provided and whether essential circumstances that I expected to be provided were not omitted in order to make an informed and rational decision about concluding the potential credit agreement. the information provided and the corresponding explanations allowed me to assess, including the personal analysis of other offers of third party creditors, whether the proposed credit agreement is tailored to my needs and financial situation; I know the content of the contract and all its conditions have been explained to me, I have understood and accepted them, and the documents and information underlying the conclusion of the contract are complete and accurate; I know the law, the normative acts that will govern the contract, as well as the lack of consumer quality; I have no ambiguities or misunderstandings regarding the terms of the contract; the credit product corresponds to the purpose described above and will be used according to the destination and the economic activity carried out. The assets procured/resulted/constructed/repaired from received loan sources will be registered/transmitted in the social capital of the company where my business activity is carried out and/or will be used jointly by the members or individually however strictly for running my business activity. (Signature)