To become better every day, your opinion matters. If you notice a violation or want to share a suggestion or complaint, you can contact us through any of the following channels:
- By email: sesizari@microinvest.md
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By calling our Hotline: 022 802 100, Call Center: 022 801 701 or Client Information Officer: 022 250 031
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By sending a postal letter to the address of the Head Office or to any of the company’s branch office addresses
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By visiting any Branch Office or the Head Office in person, or during other discussions/interactions with the company’s employees
- Through the contact form available on the website, on the “Report a Violation” page.
Messages are managed and analyzed in compliance with confidentiality requirements.
O.C.N. “MICROINVEST” S.R.L. discourages messages and any other forms of communication that use inappropriate, offensive, and/or derogatory language.
In order for us to be able to send you a response to your petition, complaint or request, it is necessary to include your first and last name, identification details, correspondence address, as well as a handwritten or electronic signature, as applicable. In the absence of these elements, we reserve the right to consider it anonymous.
Timeframe for reviewing and resolving inquiries and complaints:
Inquiries/complaints are reviewed within a maximum of 15 working days from the date of their registration. This period may be extended only in cases expressly provided for by law.
Contact details of the people responsible for reviewing and resolving inquiries and complaints:
- Address: MD-2004, Chisinau, 12 Renasterii Avenue.
- Phone: 022 250 031
- E-mail: sesizari@microinvest.md
If necessary, complainants have the right to contact the NCFM using the following contact details:
- Address: MD-2012, Chisinau, 77 Stefan cel Mare Avenue.
- Consumer phone line: 022 859 595
- Reception: 022 859 401
- E-mail: office@cnpf.md