Terms and conditions for using the Personal Cabinet
This text is provided for informational purposes only. The signing of the Terms and Conditions is carried out in the Romanian language.
1. Definitions
Words written in uppercase and used in these Terms and Conditions shall have the primary meaning assigned to them in the Credit Agreement concluded between the Parties.
The Parties further define the following terms:
Lender – O.C.N. “MICROINVEST” S.R.L., IDNO/tax code 1003600053518, with registered office in mun. Chisinau, 12 Renasterii Nationale Blvd., represented by Executive Director Dumitru Svinarenco, or another duly authorized representative.
Microinvest Application – a mobile application developed for Android and iOS operating systems, providing secure access to the Borrower’s Personal Cabinet directly from their mobile phone or tablet connected to the internet, in accordance with the rules established by the Lender. The application is available for installation from the official virtual stores App Store and Google Play.
Personal Cabinet (also referred to on the website as My Account) – an electronic remote communication tool in the form of the Borrower’s personal interface, accessible from the website or through the Microinvest Application, created by the Lender and accessed by the Borrower. Through the Personal Cabinet, the Parties can exchange notifications, submit Applications, and conclude Agreements or other legal documents between the Borrower and the Lender.
Application – any legal or accounting document, or communication notice for transmitting documents or information of any type for legal purposes, including but not limited to consents, additional agreements, repayment schedules, warnings, declarations, and agreements, as well as other documents submitted and signed by the Borrower and/or the Lender via the Personal Cabinet. This also includes the Borrower’s actions related to withdrawing funds within the Credit Line Limit or early closure of the Credit Line.
The Application or information is presented in textual form by the Lender in the Personal Cabinet and is considered transmitted to the Lender or received from them at the moment the Borrower accesses their Personal Cabinet.
Loan Agreement – an agreement (which may include a Framework Agreement or Credit Line Agreement) that governs the relationship between the Parties and the terms of credit issuance. These Terms and Conditions automatically form an integral part of all Credit Agreements concluded between the Borrower and the Lender after their acceptance.
Borrower – an individual who intends to request or purchase, or who already requests, purchases, or uses products and services (particularly financial ones) for personal or professional purposes, as specified in the Credit Agreement as the Borrower. This also includes any natural person, resident of the Republic of Moldova, who accesses and uses the Personal Cabinet.
e-KYC (electronic Know Your Customer) – the remote identification process of the Borrower using real-time data collection tools from identification documents (primarily the ID card), biometric data of the client, and data processing, resulting in the assignment of a unique KYC identifier. The process includes, but is not limited to, the following stages:
a. Capturing front and back photos of the ID card during a live transmission (the photo must be of sufficient quality for data readability);
b. Facial recognition – a front and profile photo including elements verifying physical presence, and, if necessary, video and audio;
c. Optical character recognition (OCR) of biometric data from the ID card;
d. Two-Factor Authentication (2FA) – additional verification of the Borrower’s identity by providing a phone number and confirming it via a one-time password (OTP);
e. Data processing and decision-making (comparing the ID photo with the real image, video identification to confirm that the Borrower is a real person, as well as KYC data verification in third-party and Lender databases);
f. Assignment of a unique KYC identification number, its storage, and marking in the Lender’s system as “identified online.”
Phone Number – any number capable of receiving SMS (Short Message Service), provided by the Borrower, including the one indicated in the Credit Agreement, on the website, in the Microinvest Application, in the Personal Cabinet and/or at the Lender’s branch office, used exclusively by the Borrower.
One-Time Password (hereinafter “OTP”) – a randomly generated four-digit numeric code sent by the Lender to the Borrower via SMS to the declared phone number. It is used for registration in the Personal Cabinet, execution of operations, and signing of documents, with the Borrower’s full consent.
Parties – refers collectively to both the Lender and the Borrower; Party – refers individually to either of them.
Access Password – a numeric combination generated by the Lender at the Borrower’s request to ensure secure access to the Personal Cabinet. The Borrower is obliged to keep this password confidential and to change it regularly, at least as often as required by the Lender.
Website – the official website of the Lender, which as of the date of this document is Microinvest | Loans for hard-working people, through which the Borrower may access their Personal Cabinet.
2. Access to the Borrower’s Personal Cabinet
2.1. To access the Personal Cabinet, the Borrower must follow the technical steps described at FAQ site | Microinvest.
If the Borrower forgets or loses the Access Password, or if the password becomes known or may become known to third parties, the Borrower must repeat the steps outlined above to obtain a new password and immediately notify the Lender.
2.2. If the information provided by the Borrower is found to be inaccurate or inconsistent with the data available from public authorities, the Lender reserves the right to suspend the Borrower’s Personal Cabinet and to deny current or future access.
2.3. Access to the Personal Cabinet does not automatically guarantee the ability to view or receive information, submit applications, or sign legal documents.
For new Borrowers, as well as existing clients who have undergone physical identification at the Lender’s offices and/or manually signed the Agreement on Remote Execution of Legal Acts but do not have a valid e-KYC, the Lender shall, at its sole discretion, decide whether such clients may use all functionalities of the Personal Cabinet without completing the e-KYC process, or whether e-KYC will be mandatory.
In all cases, the ability to conclude electronic agreements will be granted only after successful completion of e-KYC or if a previously completed e-KYC remains valid.
Periodic identification of Borrowers shall be carried out in accordance with the frequency established by applicable legislation. The Lender reserves the right, at any time and at its own discretion, to suspend the operation of the Personal Cabinet and/or require the Borrower to undergo an additional e-KYC verification.
3. Activities Performed via the Personal Cabinet
3.1. Through the Personal Cabinet, the Borrower may perform a range of activities, including submitting, sending, and signing applications, credit agreements, and other legal documents. This applies both to individuals engaged in entrepreneurial or professional activities (as defined by Article 319 of the Civil Code) and to individuals applying for personal loans remotely (as defined by Law No. 157/2014).
For the signing of documents, the Borrower’s device (phone/SIM card associated with the declared phone number) and a one-time password (OTP) sent by SMS are used.
By clicking the “Sign” button, the Lender sends an SMS with a unique OTP code to the Borrower’s declared number. The Borrower must enter this code in the corresponding field.
If the entered code matches the one sent by the Lender, the data confirming the Borrower’s consent to sign the document are created and transmitted to the Lender’s servers, where they are attached to the PDF file. The document is then deemed validly executed.
3.2. All actions and legal documents submitted, signed, or concluded by the Borrower through the Personal Cabinet are deemed to have been performed at the Borrower’s initiative by electronic means, having full legal force and being binding upon the Parties and third parties.
3.3. Applications, contracts, and other legal documents transmitted by the Lender through the Personal Cabinet are considered received by the Borrower at the moment they are uploaded by the Lender into the Borrower’s Personal Cabinet.
3.4. The Borrower acknowledges that accessing the Personal Cabinet constitutes confirmation that they have reviewed the applications, contracts, and legal documents transmitted by the Lender through the system.
3.5. The Borrower may also perform other actions available within the Personal Cabinet, including but not limited to: viewing information related to the Credit Agreement, payments made, credit history, and downloading documents. In such cases, the Borrower is deemed duly notified by the Lender.
3.6. The Borrower agrees that upon modification of the rules governing the use of the Personal Cabinet, they will review and accept the updated terms upon their next login (via Access Password) and will comply with the new procedures described therein.
4. Obligations of the Borrower
4.1. The Borrower undertakes to:
1. Refrain from using the Personal Cabinet for any illegal purposes, including fraud, money laundering, or other unlawful activities.
2. Provide only accurate and truthful information to the Lender when using the Website, the Microinvest Application, or the Personal Cabinet, and to promptly notify the Lender of any changes to previously submitted data.
3. Use the Personal Cabinet only when being fully legally competent and not under the influence of alcohol, narcotic, psychotropic, toxic, or any other intoxicating substances.
4. Use only secure means and devices for electronic communication and data transmission when accessing the Website, the Microinvest Application, or the Personal Cabinet.
5. Comply with these Terms and Conditions, as well as the terms of use of the Website and the Microinvest Application, which may be periodically updated. The Borrower undertakes to review them upon each login by entering their Access Password.
6. Take all necessary security measures to ensure that no third-party gains access to their Personal Cabinet, Access Password, device (phone/SIM card), or installed Microinvest Application.
7. Notify the Lender in writing (at the office or through the Personal Cabinet) at least three (3) days prior to transferring their SIM card to a third party and/or changing their phone number.
If such notification is provided in due time, the Lender will block access to the Personal Cabinet functionalities three (3) days after receiving the notice. Activation or modification of a phone number shall be possible only after completing the e-KYC procedure or through a written declaration made in person at the Lender’s office to confirm the new number.
4.2. The Borrower acknowledges and understands that any actions performed in the Personal Cabinet using their Access Password and device (phone/SIM card) are deemed to have been carried out personally by the Borrower and constitute full responsibility toward the Lender.
5. Liability of the Parties
5.1. The Borrower is liable for any losses or damages incurred by the Lender or third parties as a result of using the Personal Cabinet, including cases of unauthorized activities.
5.2. The Borrower is responsible for all damages, obligations, or actions carried out through the Personal Cabinet within three (3) days after notifying the Lender of the cases specified in Clause 4.1.7., provided the Lender had sufficient time to restrict access.
The Lender is fully released from liability toward the Borrower for any losses the Borrower has incurred or may incur as a result of using the Personal Cabinet, the Website, or the Microinvest Application, including but not limited to the following cases:
1. The Borrower violated the provisions of the Credit Agreement and/or these Terms and Conditions;
2. Illegal actions were committed by third parties before the Personal Cabinet was blocked following the Borrower’s notification;
3. Communication errors, technical malfunctions, or obstacles occurred beyond the Lender’s control;
4. Access to the Personal Cabinet was temporarily unavailable in accordance with the Credit Agreement or these Terms and Conditions;
5. The functionality of the Lender’s Website was compromised, suspended, or terminated due to the Borrower’s fault.
5.3. In the event the Borrower denies having authorized or consented to actions performed in the Personal Cabinet, the mere use of the Access Password and the Borrower’s device (phone/SIM card linked to the declared number) shall serve as sufficient proof that such actions were carried out personally by the Borrower, whether intentionally, negligently, or through a breach of their obligations.
5.4. The Lender shall not be held liable for any losses resulting from interference, malfunctions, or disruptions in electronic communications, technical infrastructure supporting the Website, the Microinvest Application, or the Personal Cabinet, or from failures in online banking systems, financial institutions’ databases, or payment systems.
6. Final Provisions
6.1. If any provision of these Terms and Conditions is found to be illegal, invalid, or contrary to the laws of the Republic of Moldova, such provision shall be reviewed separately without affecting the validity and enforceability of the remaining clauses.
6.2. As part of the Personal Cabinet’s operation, Borrower identification is carried out via e-KYC, including the entry of the phone number, IDNP/IDNO, Access Password, and OTP codes, or, at the Lender’s discretion, through physical identification at the Lender’s office and signing of the Agreement on Remote Execution of Legal Acts.
Periodic identification is conducted in accordance with the frequency required by law. The Lender reserves the right, at any time, to suspend the operation of the Personal Cabinet and/or request the Borrower to complete an additional e-KYC verification.
6.3. The Parties undertake to maintain strict confidentiality regarding all information contained in and transmitted through the Personal Cabinet.
6.4. These Terms and Conditions are valid for an indefinite period. The Lender may revise or update them at any time by notifying the Borrower through the Personal Cabinet and publishing the amendments on the Website Microinvest | Loans for hard-working people or within the Microinvest Application. The Borrower bears full responsibility for reviewing the updated Terms and Conditions. Continued use of the Personal Cabinet constitutes acceptance of all amendments made.
1. Definitions
Words written in uppercase and used in these Terms and Conditions shall have the primary meaning assigned to them in the Credit Agreement concluded between the Parties.
The Parties further define the following terms:
Lender – O.C.N. “MICROINVEST” S.R.L., IDNO/tax code 1003600053518, with registered office in mun. Chisinau, 12 Renasterii Nationale Blvd., represented by Executive Director Dumitru Svinarenco, or another duly authorized representative.
Microinvest Application – a mobile application developed for Android and iOS operating systems, providing secure access to the Borrower’s Personal Cabinet directly from their mobile phone or tablet connected to the internet, in accordance with the rules established by the Lender. The application is available for installation from the official virtual stores App Store and Google Play.
Personal Cabinet (also referred to on the website as My Account) – an electronic remote communication tool in the form of the Borrower’s personal interface, accessible from the website or through the Microinvest Application, created by the Lender and accessed by the Borrower. Through the Personal Cabinet, the Parties can exchange notifications, submit Applications, and conclude Agreements or other legal documents between the Borrower and the Lender.
Application – any legal or accounting document, or communication notice for transmitting documents or information of any type for legal purposes, including but not limited to consents, additional agreements, repayment schedules, warnings, declarations, and agreements, as well as other documents submitted and signed by the Borrower and/or the Lender via the Personal Cabinet. This also includes the Borrower’s actions related to withdrawing funds within the Credit Line Limit or early closure of the Credit Line.
The Application or information is presented in textual form by the Lender in the Personal Cabinet and is considered transmitted to the Lender or received from them at the moment the Borrower accesses their Personal Cabinet.
Loan Agreement – an agreement (which may include a Framework Agreement or Credit Line Agreement) that governs the relationship between the Parties and the terms of credit issuance. These Terms and Conditions automatically form an integral part of all Credit Agreements concluded between the Borrower and the Lender after their acceptance.
Borrower – an individual who intends to request or purchase, or who already requests, purchases, or uses products and services (particularly financial ones) for personal or professional purposes, as specified in the Credit Agreement as the Borrower. This also includes any natural person, resident of the Republic of Moldova, who accesses and uses the Personal Cabinet.
e-KYC (electronic Know Your Customer) – the remote identification process of the Borrower using real-time data collection tools from identification documents (primarily the ID card), biometric data of the client, and data processing, resulting in the assignment of a unique KYC identifier. The process includes, but is not limited to, the following stages:
a. Capturing front and back photos of the ID card during a live transmission (the photo must be of sufficient quality for data readability);
b. Facial recognition – a front and profile photo including elements verifying physical presence, and, if necessary, video and audio;
c. Optical character recognition (OCR) of biometric data from the ID card;
d. Two-Factor Authentication (2FA) – additional verification of the Borrower’s identity by providing a phone number and confirming it via a one-time password (OTP);
e. Data processing and decision-making (comparing the ID photo with the real image, video identification to confirm that the Borrower is a real person, as well as KYC data verification in third-party and Lender databases);
f. Assignment of a unique KYC identification number, its storage, and marking in the Lender’s system as “identified online.”
Phone Number – any number capable of receiving SMS (Short Message Service), provided by the Borrower, including the one indicated in the Credit Agreement, on the website, in the Microinvest Application, in the Personal Cabinet and/or at the Lender’s branch office, used exclusively by the Borrower.
One-Time Password (hereinafter “OTP”) – a randomly generated four-digit numeric code sent by the Lender to the Borrower via SMS to the declared phone number. It is used for registration in the Personal Cabinet, execution of operations, and signing of documents, with the Borrower’s full consent.
Parties – refers collectively to both the Lender and the Borrower; Party – refers individually to either of them.
Access Password – a numeric combination generated by the Lender at the Borrower’s request to ensure secure access to the Personal Cabinet. The Borrower is obliged to keep this password confidential and to change it regularly, at least as often as required by the Lender.
Website – the official website of the Lender, which as of the date of this document is Microinvest | Loans for hard-working people, through which the Borrower may access their Personal Cabinet.
2. Access to the Borrower’s Personal Cabinet
2.1. To access the Personal Cabinet, the Borrower must follow the technical steps described at FAQ site | Microinvest.
If the Borrower forgets or loses the Access Password, or if the password becomes known or may become known to third parties, the Borrower must repeat the steps outlined above to obtain a new password and immediately notify the Lender.
2.2. If the information provided by the Borrower is found to be inaccurate or inconsistent with the data available from public authorities, the Lender reserves the right to suspend the Borrower’s Personal Cabinet and to deny current or future access.
2.3. Access to the Personal Cabinet does not automatically guarantee the ability to view or receive information, submit applications, or sign legal documents.
For new Borrowers, as well as existing clients who have undergone physical identification at the Lender’s offices and/or manually signed the Agreement on Remote Execution of Legal Acts but do not have a valid e-KYC, the Lender shall, at its sole discretion, decide whether such clients may use all functionalities of the Personal Cabinet without completing the e-KYC process, or whether e-KYC will be mandatory.
In all cases, the ability to conclude electronic agreements will be granted only after successful completion of e-KYC or if a previously completed e-KYC remains valid.
Periodic identification of Borrowers shall be carried out in accordance with the frequency established by applicable legislation. The Lender reserves the right, at any time and at its own discretion, to suspend the operation of the Personal Cabinet and/or require the Borrower to undergo an additional e-KYC verification.
3. Activities Performed via the Personal Cabinet
3.1. Through the Personal Cabinet, the Borrower may perform a range of activities, including submitting, sending, and signing applications, credit agreements, and other legal documents. This applies both to individuals engaged in entrepreneurial or professional activities (as defined by Article 319 of the Civil Code) and to individuals applying for personal loans remotely (as defined by Law No. 157/2014).
For the signing of documents, the Borrower’s device (phone/SIM card associated with the declared phone number) and a one-time password (OTP) sent by SMS are used.
By clicking the “Sign” button, the Lender sends an SMS with a unique OTP code to the Borrower’s declared number. The Borrower must enter this code in the corresponding field.
If the entered code matches the one sent by the Lender, the data confirming the Borrower’s consent to sign the document are created and transmitted to the Lender’s servers, where they are attached to the PDF file. The document is then deemed validly executed.
3.2. All actions and legal documents submitted, signed, or concluded by the Borrower through the Personal Cabinet are deemed to have been performed at the Borrower’s initiative by electronic means, having full legal force and being binding upon the Parties and third parties.
3.3. Applications, contracts, and other legal documents transmitted by the Lender through the Personal Cabinet are considered received by the Borrower at the moment they are uploaded by the Lender into the Borrower’s Personal Cabinet.
3.4. The Borrower acknowledges that accessing the Personal Cabinet constitutes confirmation that they have reviewed the applications, contracts, and legal documents transmitted by the Lender through the system.
3.5. The Borrower may also perform other actions available within the Personal Cabinet, including but not limited to: viewing information related to the Credit Agreement, payments made, credit history, and downloading documents. In such cases, the Borrower is deemed duly notified by the Lender.
3.6. The Borrower agrees that upon modification of the rules governing the use of the Personal Cabinet, they will review and accept the updated terms upon their next login (via Access Password) and will comply with the new procedures described therein.
4. Obligations of the Borrower
4.1. The Borrower undertakes to:
1. Refrain from using the Personal Cabinet for any illegal purposes, including fraud, money laundering, or other unlawful activities.
2. Provide only accurate and truthful information to the Lender when using the Website, the Microinvest Application, or the Personal Cabinet, and to promptly notify the Lender of any changes to previously submitted data.
3. Use the Personal Cabinet only when being fully legally competent and not under the influence of alcohol, narcotic, psychotropic, toxic, or any other intoxicating substances.
4. Use only secure means and devices for electronic communication and data transmission when accessing the Website, the Microinvest Application, or the Personal Cabinet.
5. Comply with these Terms and Conditions, as well as the terms of use of the Website and the Microinvest Application, which may be periodically updated. The Borrower undertakes to review them upon each login by entering their Access Password.
6. Take all necessary security measures to ensure that no third-party gains access to their Personal Cabinet, Access Password, device (phone/SIM card), or installed Microinvest Application.
7. Notify the Lender in writing (at the office or through the Personal Cabinet) at least three (3) days prior to transferring their SIM card to a third party and/or changing their phone number.
If such notification is provided in due time, the Lender will block access to the Personal Cabinet functionalities three (3) days after receiving the notice. Activation or modification of a phone number shall be possible only after completing the e-KYC procedure or through a written declaration made in person at the Lender’s office to confirm the new number.
4.2. The Borrower acknowledges and understands that any actions performed in the Personal Cabinet using their Access Password and device (phone/SIM card) are deemed to have been carried out personally by the Borrower and constitute full responsibility toward the Lender.
5. Liability of the Parties
5.1. The Borrower is liable for any losses or damages incurred by the Lender or third parties as a result of using the Personal Cabinet, including cases of unauthorized activities.
5.2. The Borrower is responsible for all damages, obligations, or actions carried out through the Personal Cabinet within three (3) days after notifying the Lender of the cases specified in Clause 4.1.7., provided the Lender had sufficient time to restrict access.
The Lender is fully released from liability toward the Borrower for any losses the Borrower has incurred or may incur as a result of using the Personal Cabinet, the Website, or the Microinvest Application, including but not limited to the following cases:
1. The Borrower violated the provisions of the Credit Agreement and/or these Terms and Conditions;
2. Illegal actions were committed by third parties before the Personal Cabinet was blocked following the Borrower’s notification;
3. Communication errors, technical malfunctions, or obstacles occurred beyond the Lender’s control;
4. Access to the Personal Cabinet was temporarily unavailable in accordance with the Credit Agreement or these Terms and Conditions;
5. The functionality of the Lender’s Website was compromised, suspended, or terminated due to the Borrower’s fault.
5.3. In the event the Borrower denies having authorized or consented to actions performed in the Personal Cabinet, the mere use of the Access Password and the Borrower’s device (phone/SIM card linked to the declared number) shall serve as sufficient proof that such actions were carried out personally by the Borrower, whether intentionally, negligently, or through a breach of their obligations.
5.4. The Lender shall not be held liable for any losses resulting from interference, malfunctions, or disruptions in electronic communications, technical infrastructure supporting the Website, the Microinvest Application, or the Personal Cabinet, or from failures in online banking systems, financial institutions’ databases, or payment systems.
6. Final Provisions
6.1. If any provision of these Terms and Conditions is found to be illegal, invalid, or contrary to the laws of the Republic of Moldova, such provision shall be reviewed separately without affecting the validity and enforceability of the remaining clauses.
6.2. As part of the Personal Cabinet’s operation, Borrower identification is carried out via e-KYC, including the entry of the phone number, IDNP/IDNO, Access Password, and OTP codes, or, at the Lender’s discretion, through physical identification at the Lender’s office and signing of the Agreement on Remote Execution of Legal Acts.
Periodic identification is conducted in accordance with the frequency required by law. The Lender reserves the right, at any time, to suspend the operation of the Personal Cabinet and/or request the Borrower to complete an additional e-KYC verification.
6.3. The Parties undertake to maintain strict confidentiality regarding all information contained in and transmitted through the Personal Cabinet.
6.4. These Terms and Conditions are valid for an indefinite period. The Lender may revise or update them at any time by notifying the Borrower through the Personal Cabinet and publishing the amendments on the Website Microinvest | Loans for hard-working people or within the Microinvest Application. The Borrower bears full responsibility for reviewing the updated Terms and Conditions. Continued use of the Personal Cabinet constitutes acceptance of all amendments made.