full time, Chișinău
Behind every positive customer experience stands a professional who listens, analyzes, and finds fair and effective solutions.At Microinvest, we are looking for a Complaints Specialist who can turn every customer request into an opportunity to improve both the customer experience and the company’s processes. We are seeking a detail-oriented person, focused on solutions, and capable of professionally handling situations that require analysis and effective communication.
About the role
- You will manage and resolve complaints, petitions, and customer requests received from clients;
- You will analyze information and documents related to each case and identify appropriate solutions;
- You will prepare and send responses to clients within established deadlines;
- You will collaborate with internal departments to investigate and efficiently resolve requests;
- You will monitor compliance with deadlines and quality standards related to the resolution process;
- You will prepare periodic reports on activities and achieved results;
- You will identify opportunities for improvement and propose optimizations to existing processes;
- You will participate in updating internal procedures and regulations relevant to the area of activity;
- You will ensure compliance with confidentiality principles and the protection of managed information.
Expectations
- You have secondary specialized or higher education;
- You have strong analytical and information interpretation skills;
- You are organized and able to effectively manage priorities and deadlines;
- You have strong attention to detail and a high sense of responsibility;
- You communicate clearly, professionally, and tactfully;
- You are able to make well-reasoned decisions and handle difficult situations;
- You have initiative and a solution-oriented mindset;
- You are proficient in Microsoft Office;
- You are fluent in Romanian and Russian;
- You enjoy working both independently and as part of a team.
- Experience in customer relations, complaints handling, or the financial sector is an advantage.
Benefits
Apply now
Behind every complaint lies a customer experience that can be improved. It is more than just handling requests — it is an opportunity to listen, analyze in depth, and find fair, balanced, and effective solutions.If you are looking for a dynamic role where attention to detail, analytical thinking, and clear communication are essential, in an environment focused on responsibility, continuous improvement, and a positive customer experience, we invite you to join our team.Send your CV to cariera@microinvest.md
Only shortlisted candidates will be contacted.
About us
Microinvest is the leader of the non-banking lending market in the Republic of Moldova and one of the employers that constantly invest in people and the team. For over 23 years, we have been offering fast and responsible financial solutions for families and entrepreneurs.Since October 2025, Microinvest has become part of the Victoriabank Group, itself part of Banca Transilvania Financial Group.In our team you will find an environment where growth is real, your work matters, and your impact is visible. If you want stability, development, and a role where you can contribute directly to results, our company is the right place.
